About Us

About Us

Our Approach

As Bourn Hall Clinic’s senior management team, we – Mike, Simon, Dawn and Nicola – are passionate about continuing the groundbreaking traditions of our founders.

IVF is an exciting field of medicine and we’re fully committed to moving forward with our research, and pursuing the original vision for Bourn Hall Clinic: “Pioneers in treatment, experts in care”.

Founded in 1980 by the pioneers of IVF, Bourn Hall Clinic continues to be a supportive sanctuary for anyone having difficulties conceiving. Our aim is to make you feel at home in the caring, family environment we’ve created – the ideal place to be when you’re trying to build a family of your own.

We share your desire for a successful outcome to your fertility treatment. Our close-knit team of experienced healthcare professionals will support you throughout your journey by giving you advice and a personal treatment plan that’s unique to your situation.

To help you make the right decisions, you’ll get all the information you need in everyday language that’s easy to understand. This is true whether you’re talking with our counsellors, consultants and other clinical staff, or reviewing the details on our website.

To give you the best possible chance of becoming a parent and making your dreams come true, we continue to expand our range of treatments and to improve our success rates. In the spirit of our founders, we strive to stay at the forefront of research and innovation – evaluating new drugs and clinical techniques – and to deliver the highest quality patient care.

Our History

In 1978, the pioneering work of Mr Patrick Steptoe and Professor Robert Edwards achieved the ultimate success: the longed for arrival of Louise Brown, the first baby in the world to be born following IVF treatment.

There have been many more “miracle births” since our founders opened Bourn Hall in 1980, and several members of today’s staff – including two of the senior management team – worked with Steptoe and Edwards in the early days. You can benefit from their experience and expertise, and the skills and dedication of all of our healthcare professionals, by letting us guide you along this journey towards parenthood.

You can view a video tribute to our founders http://youtu.be/GZzgG0lDDyQ

Accreditations

Each one of our Clinics has obtained BS EN ISO 9001:2008 certification, endorsing our dedication to quality patient care and continuous improvement.

Bourn Hall Clinic has held the Investors in People Award since 2003 in recognition of our staff training and first class management practices. We have successfully passed every inspection since then with flying colours against significant increases in the standards required to achieve the award.

In November 2014 Bourn Hall achieved ISO 17025 accreditation demonstrating the competence of our testing and calibration laboratories.  In most major countries this is the standard for which most labs must hold accreditation in order to be deemed technically competent. .

In 2015 Bourn Hall Clinic  gained ISO 27001 accreditation, an internationally recognised information security certification.

The Human Fertilisation and Embryology Authority (HFEA) and The Care Quality Commission (CQC) inspect our clinics regularly to provide independent assessments of our performance. The fact that these regulatory bodies continue to judge us a success reflects well upon our staff’s professionalism, expertise and commitment to the highest levels of care.

Safeguarding Statement

As a provider of services and an employer we are committed to the provision of a safe environment for our patients and our staff. We uphold our responsibilities for safeguarding vulnerable adults and children and to protect patients and staff  from violence, aggression or abuse.

Equal Opportunities

Bourn Hall Clinic is committed to equality of opportunity both in the provision of services to our patients and as an employer.  The Company will also take every action possible to avoid discrimination on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation (protected characteristics). 

Confidentiality

Our duty of patient confidentiality means that it’s not possible for us to comment in public on individual cases.

We assure all of our patients that Bourn Hall Clinic – in common with all clinics regulated by the Human Fertilisation & Embryology Authority – adheres to a strict code of conduct concerning patient care and consent. To avoid any ambiguity regarding the treatment on offer to you, we will guide you through the completion of the appropriate consent forms – all of which the HFEA has either issued or approved.

Bourn Hall Clinic endeavours to provide the best possible treatments, within a supportive and caring environment.

Your Feedback 

As part of our commitment to you, we welcome your honest feedback on every aspect of your experience with us. Listening to what you have to say can inspire our staff – and our patients – and helps us to improve our services and fulfil our goal of providing the best possible care.

Our Quality Assurance team will review your comments and respond. They will also present recommendations for change, as appropriate, to the senior management team. Please email quality.assurance@bourn-hall.com.

Legal & Privacy

Your privacy is important to us

We recognise that when you visit our website and provide us with personal information, you trust that we will act responsibly and keep your information secure and confidential.

Your personal information

We do not collect your personal information unless you voluntarily provide it. The information that we may retain includes your name, address/company name, email address or telephone number.

We collect this information when you register on our site, or when you submit a request form.

Without your permission, we will not disclose information about your visits to our website – or any other personal information that you may give us – to any third parties.

For your convenience, our website may provide automatic links (hyperlinks) to third party websites. We are not responsible for the content of these sites. When you use links to other websites, our Privacy Policy no longer applies and you should refer to the privacy statement of the website you are accessing via the link.

We reserve the right to change, modify, or update this statement at any time without notice.

"Sometimes all you have is hope and that is often enough"

Call us in confidence:
01954 717210